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Legal

Grievance Redressal Policy

How to raise a complaint about LocalShopWala (privacy, billing, account, or misuse) and how we respond.

Last updated: 6 September 2026

Effective: 6 September 2026

LocalShopWala is a product owned and operated by EKYARA TECHNOLOGIES PRIVATE LIMITED, with its office at Bhagalpur, Bihar 812001, India.

How to raise a complaint about LocalShopWala (privacy, billing, account, or misuse) and how we respond.

1. Purpose

This Policy explains how to complain about LocalShopWala’s software service — including privacy, security, plan billing, account access, and misuse of the platform.

It supports our duties under Indian IT and data protection law.

It does not replace complaints about product quality, late delivery, or order refunds. Those must go to the shop that sold the goods.

2. What You Can Raise With Us

Unauthorised use of your LocalShopWala account
Privacy concerns about information we hold
Plan fees, duplicate charges, or payment problems for LocalShopWala subscriptions
Serious faults or security concerns on our service
Another user breaking our rules
Requests to see, correct, or delete your data

What we cannot settle for you

Wrong items, late delivery, cash-on-delivery disputes, GST on a shop’s bill, and product refunds are the shop’s responsibility. Contact the shop first. We can help you find their listed phone or address where available.

3. Grievance Officer

Grievance Officer: Grievance Officer, LocalShopWala
Email: info@localshopwala.com
Support: support@localshopwala.com
Phone: +918197448511
Address: Bhagalpur, Bihar 812001, India

Working hours

We review complaints on business days (Monday–Saturday, excluding public holidays in India). Security reports are handled first.

4. How to Complain

Please include:

Your full name and registered mobile number or email
Shop name (if you are a shop owner or staff)
Clear description and dates
Screenshots, order numbers, or payment references if useful
What result you want

Preferred channel

Email info@localshopwala.com with subject “Grievance — [short topic]”. You may also write to support@localshopwala.com.

5. How Quickly We Respond

Acknowledge a complete complaint within forty-eight (48) hours on business days
Give a clear reply or plan within fifteen (15) days where reasonably possible
For privacy requests, follow timelines under applicable Indian data protection rules

Incomplete reports

If we need more details, the clock pauses until you reply. False or abusive complaints may be closed with notice.

6. If You Are Not Satisfied

Ask for a review by emailing us again and quoting your earlier message
For privacy matters, escalate to the Data Protection Board of India or another competent authority as the law allows
Use remedies under the Consumer Protection Act, 2019 where that law applies to your relationship with LocalShopWala

7. Honest Complaints Only

Complaints must be made in good faith. Knowingly false reports or harassment of our team may lead to account suspension and, where needed, a report to the authorities.

8. Changes

We may update this Policy. The date at the top shows the current version.

Last updated: 6 September 2026

Effective: 6 September 2026

LocalShopWala is a product owned and operated by EKYARA TECHNOLOGIES PRIVATE LIMITED, with its office at Bhagalpur, Bihar 812001, India.

How to raise a complaint about LocalShopWala (privacy, billing, account, or misuse) and how we respond.

1. Purpose

This Policy explains how to complain about LocalShopWala’s software service — including privacy, security, plan billing, account access, and misuse of the platform.

It supports our duties under Indian IT and data protection law.

It does not replace complaints about product quality, late delivery, or order refunds. Those must go to the shop that sold the goods.

2. What You Can Raise With Us

Unauthorised use of your LocalShopWala account
Privacy concerns about information we hold
Plan fees, duplicate charges, or payment problems for LocalShopWala subscriptions
Serious faults or security concerns on our service
Another user breaking our rules
Requests to see, correct, or delete your data

What we cannot settle for you

3. Grievance Officer

Grievance Officer: Grievance Officer, LocalShopWala
Email: info@localshopwala.com
Support: support@localshopwala.com
Phone: +918197448511
Address: Bhagalpur, Bihar 812001, India

Working hours

We review complaints on business days (Monday–Saturday, excluding public holidays in India). Security reports are handled first.

4. How to Complain

Please include:

Your full name and registered mobile number or email
Shop name (if you are a shop owner or staff)
Clear description and dates
Screenshots, order numbers, or payment references if useful
What result you want

Preferred channel

Email info@localshopwala.com with subject “Grievance — [short topic]”. You may also write to support@localshopwala.com.

5. How Quickly We Respond

Acknowledge a complete complaint within forty-eight (48) hours on business days
Give a clear reply or plan within fifteen (15) days where reasonably possible
For privacy requests, follow timelines under applicable Indian data protection rules

Incomplete reports

If we need more details, the clock pauses until you reply. False or abusive complaints may be closed with notice.

6. If You Are Not Satisfied

Ask for a review by emailing us again and quoting your earlier message
For privacy matters, escalate to the Data Protection Board of India or another competent authority as the law allows
Use remedies under the Consumer Protection Act, 2019 where that law applies to your relationship with LocalShopWala

7. Honest Complaints Only

Complaints must be made in good faith. Knowingly false reports or harassment of our team may lead to account suspension and, where needed, a report to the authorities.

8. Changes

We may update this Policy. The date at the top shows the current version.