Legal Center

Privacy, terms, cancellation & refund, service delivery, and related policies for LocalShopWala — written for Indian SaaS and payment compliance, in clear business English.

Privacy Policy
How LocalShopWala collects, uses, keeps, and protects your personal and shop information — written in clear Indian business English.
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Terms & Conditions
The rules for using LocalShopWala — for shop owners, staff, and customers — written in clear Indian business English.
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Cookie Policy
How LocalShopWala uses cookies and similar tools on our website and apps — explained simply.
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Cancellation & Refund Policy
Once a LocalShopWala plan or AI credit pack payment succeeds and credits or subscription are activated, there is no refund. Refunds apply only when money was received but activation failed (stuck or failed payment cases).
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Grievance Redressal Policy
How to raise a complaint about LocalShopWala (privacy, billing, account, or misuse) and how we respond.
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Service Delivery Policy
How LocalShopWala delivers its digital software service, and how shops deliver goods to their own customers.
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Account Deletion Policy
How to close your LocalShopWala account and what happens to your records — in clear language.
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Acceptable Use Policy
Simple rules for fair and lawful use of LocalShopWala by everyone.
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Writing Assistance Policy
Rules for optional product-writing suggestions on LocalShopWala.
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Shop Owner Policy
Extra duties for shop owners using LocalShopWala.
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Customer Policy
Information for customers who browse shop pages or place orders through LocalShopWala.
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Data Handling Summary
A short, plain summary of how LocalShopWala handles personal and shop information. The full Privacy Policy still applies.
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Legal compliance checklist

Privacy & records (India)

Publish a clear Privacy Policy under Indian IT and data protection law
Publish Grievance Officer contact details
Ask consent for optional data uses and marketing
Provide account deletion and honour verified requests
Keep agreements with payment, hosting, and messaging partners
Follow reasonable security practices

Terms & shop duties

State clearly that LocalShopWala is software, not a marketplace
State that shops are responsible for products, taxes, delivery, and refunds
Publish Acceptable Use and banned products list
Publish plan fees and payment partner disclosure
Include fair limits of liability and dispute steps

Payments & refunds

Do not store full card numbers, CVV, UPI PIN, or net-banking passwords
State clearly: no refund after successful payment and plan or AI credit activation
Refund only for stuck/failed payments where money was received but plan/credits not activated
Keep Cancellation & Refund Policy separate from shop product refunds
Name Cashfree as the plan and AI credit payment partner
State digital service delivery (no physical shipping of software access)
Handle duplicate or stuck payment disputes promptly after Cashfree verification

Writing assistance & content

Publish Writing Assistance Policy with shop review duty
Forbid misleading product claims

Customers & e-commerce

Ask shops to show business identity and contact on shop pages
Remind shops of Consumer Protection (E-Commerce) Rules, 2020 duties
Publish Customer Policy explaining shop vs LocalShopWala roles

Day-to-day readiness

Keep contact email, phone, and address current
Use secure connections on all live sites
Show cookie choice for optional cookies on the marketing site
Train support to escalate to support@localshopwala.com and info@localshopwala.com
Date all legal pages and notify users of important changes

© 2026 LocalShopWala. All rights reserved. LocalShopWala is a digital software platform for local shopkeepers. We are not a marketplace and we do not sell goods to end customers. Each shop owner is responsible for their own products, prices, taxes, delivery, refunds, and customer complaints. By using LocalShopWala you agree to our Terms & Conditions, Privacy Policy, Cancellation & Refund Policy, Service Delivery Policy, and the other policies in the Legal Centre. These pages explain our practices; they are not a substitute for independent professional advice.

Legal Center

Privacy Policy

Terms & Conditions

Cookie Policy

Cancellation & Refund Policy

Grievance Redressal Policy

Service Delivery Policy

Account Deletion Policy

Acceptable Use Policy

Writing Assistance Policy

Shop Owner Policy

Customer Policy

Data Handling Summary

Legal compliance checklist

Privacy & records (India)

Terms & shop duties

Payments & refunds

Writing assistance & content

Customers & e-commerce

Day-to-day readiness

Legal Center

Privacy Policy

Terms & Conditions

Cookie Policy

Cancellation & Refund Policy

Grievance Redressal Policy

Service Delivery Policy

Account Deletion Policy

Acceptable Use Policy

Writing Assistance Policy

Shop Owner Policy

Customer Policy

Data Handling Summary

Legal compliance checklist

Privacy & records (India)

Terms & shop duties

Payments & refunds

Writing assistance & content

Customers & e-commerce

Day-to-day readiness