Shop Owner Policy

LocalShopWala provides business software for local shops. We are not a marketplace, seller, broker, or courier for your product sales.

You run an independent business. No partnership or employment is created between you and LocalShopWala.

• Give correct shop name, address, and contact details; add GSTIN if you use it
• Keep licences and permits for your trade up to date
• Set delivery area, hours, and shop policies clearly
• Use a mobile number you control for secure login

• Accurate names, descriptions, prices, units, and stock
• Photos that match what you sell
• Correct tax classification where you issue GST invoices
• Follow FSSAI, BIS, legal metrology, and other rules for your trade
• Remove discontinued items promptly

• You set your own prices
• Show tax-inclusive or tax-exclusive prices clearly as the law requires
• Calculate, collect, and pay GST and other taxes yourself
• Issue proper tax invoices where you are registered
• LocalShopWala plan fees are separate from your product sales taxes

• Accept, partly accept (when stock is short), or decline orders based on stock and your policies
• Tell customers clearly when some items cannot be fulfilled — the app notifies them on partial accept
• Generate or finalise the customer bill/invoice only when the order is completed
• Pack and deliver within the time you promise
• Tell customers about delays
• Keep records of orders and payments
• You alone are responsible for stock, quality, delivery, COD/pay-at-shop collection, and customer disputes — LocalShopWala is not liable for these

You handle all customer refunds, quality complaints, and delivery disputes. Publish your return rules on your shop page. LocalShopWala may pass on a complaint but is not liable for the outcome.

• Invite cashiers and inventory managers with role-based shop access
• Train anyone who uses the shop login on customer data care
• Change your password if a helper no longer needs access
• You remain responsible for actions taken with your shop login

You may show a UPI ID or other methods to collect from customers. LocalShopWala plan fees are paid separately through Cashfree.

Never ask customers for UPI PIN, CVV, or net-banking passwords. Do not store full card details on LocalShopWala outside authorised payment partners.

We may suspend a shop for breaking the Terms, selling banned goods, fraud, or legal orders. Appeal at support@localshopwala.com.

• Support: support@localshopwala.com
• Legal: info@localshopwala.com
• Phone: +917406279781